Returns & Exchanges at Steve's Music Store
We want you to be completely satisfied with your gear, which is why we offer a 30-day return window for most electronics and instruments. If your purchase doesn't hit the right note, our team is here to help you find the perfect replacement or issue a full refund.
Initiate Your Return
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Gear
Carefully place the item in its original factory packaging, including all manuals, cables, and accessories to ensure a full refund.
Ship It Back
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the equipment, we will process your refund or store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing